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Last Updated: 02/10/2025
Welcome to justcoldshop.com. We strive to ensure customer satisfaction with our digital products. However, we understand that there may be instances where you need a refund or return. This Refund and Returns Policy explains the terms and conditions under which refunds and returns are processed.
1. General Refund Policy
As we deal in digital products such as themes, plugins, and scripts, all sales are considered final. However, refunds may be granted in exceptional cases, including:
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Non-Delivery of Product: If you do not receive the product due to a technical issue, please get in touch with us within 7 days.
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Defective or Corrupted Files: If the product is unusable due to corruption or other defects.
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Incorrect Product Delivered: If the delivered product does not match the description.
We do not offer refunds for:
2. Eligibility for Refunds
To qualify for a refund, you must:
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Submit a request within 7 days of purchase.
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Provide proof of purchase (order ID, email confirmation, or invoice).
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Describe the issue clearly and provide screenshots if applicable.
Refund requests are reviewed on a case-by-case basis, and approval is at our sole discretion.
3. Refund Process
To initiate a refund request:
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Contact Support: Send an email to admin@justcoldshop.com with the subject “Refund Request – Order #[Order Number]”.
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Verification: Our team will review the request and may ask for additional details.
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Approval or Rejection: We will notify you of our decision within 5-7 business days.
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Processing Time: Approved refunds will be processed within 10 business days and credited via the original payment method or Account Found.
4. Returns Policy
Since all our products are digital, returns are not applicable. However, if you encounter issues, we encourage you to contact our support team for assistance.
5. Exchanges
If you receive the wrong product, you may request an exchange. The request must be submitted within 7 days of purchase. We will replace the incorrect item with the correct one at no additional charge.
6. Chargebacks & Disputes
If you initiate a chargeback or dispute without contacting us first, your account may be suspended. We encourage users to resolve issues directly with our support team.
7. Contact Us
If you have any questions about this policy, reach out to us at admin@justcoldshop.com.
JustColdShop Team
